Shipped Orders

Shipped Orders shows all orders that have been shipped (OrderStatus = 9 or 43). View shipped order details, print packing lists, revert orders back to processing if needed, change sub-status, and track shipping information. This page helps manage completed shipments and handle post-shipping tasks.

Quick Access

Navigate to Shipped Orders from the warehouse menu (accessible via shipped_orders.php) to view all shipped orders.

Why Use Shipped Orders?

Track Shipped Orders

View all orders that have been shipped. See shipping dates, tracking numbers, and shipping details in one place.

Print Packing Lists

Print packing lists for shipped orders. Useful for reprints or record keeping after orders have been shipped.

Revert Orders

Revert orders back to Processing status if they were shipped incorrectly or need to be modified.

Manage Sub-Status

Change sub-status of shipped orders to track delivery status (Ready to Process, On Delivery, Delivered, Failed Delivery).

Accessing Shipped Orders

1. Navigate to Shipped Orders

   Click Shipped Orders in the warehouse navigation menu. The page loads showing all shipped orders in a table.

2. View Order Table

   Browse orders showing Ship#, Company Name, Order#, Reference#, Order Type, Shipping Method, Ship to, Tracking#, Sub status, Order Date, Shipping Date, Channel, and Shipping Carrier.

3. Filter Orders

   Use column filters or date range filters to find specific shipped orders.

4. Manage Orders

   Select orders and use the Actions menu to print packing lists, revert to processing, or change sub-status.

Key Features

Table Columns

The shipped orders table displays:

• Checkbox - Select orders for bulk actions (not available for Transfer orders)
• Items Count - Number of items in the order (click to expand and view SKUs)
• Ship# - Internal system order ID (clickable link to order view)
  • Copy button to copy Ship# to clipboard
• Company Name - Customer/account name
• Order# - Customer-facing order number
• Reference# - Order reference number
• Order Type - Type of order (e.g., Standard, FBA, etc.)
• Shipping Method - Shipping method used (e.g., Ground, Express, Priority)
• Ship to - Shipping address details:
  • Customer name
  • Address lines
  • City, State, ZIP, Country
  • Email (clickable mailto link)
  • Phone number
• Tracking# - Carrier tracking number (clickable link to carrier tracking page)
  • Copy button to copy tracking number to clipboard
• Sub status - Delivery sub-status badge:
  • Ready to Process (sky blue badge)
  • On Delivery (yellow badge)
  • Delivered (green badge)
  • Failed Delivery (red badge)
• Order Date - Date and time when order was created
• Shipping Date - Date and time when order was shipped
• Channel - Sales channel/enterprise name (with logo if available)
• Shipping Carrier - Shipping carrier name (with tooltip showing description)

Bulk Actions

Select multiple orders using checkboxes, then perform bulk operations:

Packing List:

• Print packing lists for selected shipped orders
• Opens packing list in new window/tab
• Useful for reprints or record keeping

Revert to Processing:

• Revert selected orders back to Processing status
• Use when orders were shipped incorrectly or need modifications
• Orders return to Processing Orders view

Change Sub - status:

• Change sub-status for selected orders
• Opens modal to select new sub-status:
  • Ready to Process
  • On Delivery
  • Delivered
  • Failed Delivery
• Updates delivery tracking status

Individual Order Actions

Click the actions menu (⋮) on any order row to access:

View:

• Open order details in a new window
• Shows complete order information
• Accessible from order view page

Display SKUs:

• Click the items count button (+) to expand and view all SKUs in the order
• Shows product details, quantities, and prices
• Collapsible row expansion

Filtering Options

Column Filters: Use filters below column headers:

• Items - Range filter (min-max items)
• Ship# - Text filter (comma-separated: ship#,ship#,ship#,…)
• Company Name - Multi-select filter by account
• Order# - Text filter (comma-separated: ord#,ord#,ord#,…)
• Reference# - Text filter (search)
• Order Type - Multi-select filter by order type
• Shipping Method - Multi-select filter by shipping method
• Ship to - Text filter (searches customer name, address, email, etc.)
• Tracking# - Text filter (search)
• Sub status - Multi-select filter by sub-status
• Order Date - Date range filter
• Shipping Date - Date range filter
• Channel - Multi-select filter by sales channel
• Shipping Carrier - Multi-select filter by carrier

Date Range Filters:

• Last 2 months (default) - Shows orders shipped in last 2 months
• Last month - Shows orders shipped in last month
• Last 10 days - Shows orders shipped in last 10 days
• Specific Year - Filter by specific year (e.g., 2023, 2024)
• Today - Quick filter button to show orders shipped today

Global Search:

• Use the search box above the table to search across multiple columns
• Searches Ship#, Order#, Reference#, Tracking#, and customer information

Reset Filters:

• Click Reset Filters button to clear all filters
• Resets table to default view (Last 2 months)

Export Options

Download order data for external analysis or reporting:

CSV Export:

• Click the CSV button above the order table
• Downloads all visible columns for filtered orders
• Maximum 5,000 records per export
• Filename format: shipped_orders_YYYY_MM_D__HH_mm_ss.csv

Excel Export:

• Click the EXCEL button above the order table
• Downloads formatted Excel spreadsheet with all data
• Maximum 5,000 records per export
• Filename format: shipped_orders_YYYY_MM_D__HH_mm_ss.xlsx
• Preserves long tracking numbers as text (prevents Excel from converting to scientific notation)

Export Limits

If your query returns more than 5,000 records, you’ll see an alert asking you to refine your filters before exporting. Apply date range or other filters to reduce the result set.

Navigation Links

Header menu provides quick access to related pages:

• Shipping Labels log - View shipping labels page
• Billing Adjustment - Access billing adjustment page
• Carrier Manifests - View carrier manifests page

Working with Shipped Orders

Viewing Order Details

1. Find Order

   Use filters or browse the table to find the order you want to view.

2. Click Ship# Link

   Click on the Ship# (order ID) in the table.

3. View Order

   Order details open in a new window showing complete order information.

Printing Packing Lists

1. Select Orders

   Check boxes next to orders you want to print packing lists for.

2. Open Actions Menu

   Click the Actions dropdown button (green button with checkmark icon).

3. Select Packing List

   Click Packing List from the dropdown menu.

4. Print Packing Lists

   Packing lists open in a new window/tab. Print using your browser’s print function.

Reverting Orders to Processing

1. Select Orders

   Check boxes next to orders you want to revert.

2. Open Actions Menu

   Click the Actions dropdown button.

3. Select Revert to Processing

   Click Revert to Processing from the dropdown menu.

4. Confirm Reversion

   Orders are reverted back to Processing status and appear in Processing Orders view.

Reverting Orders

Reverting orders changes their status back to Processing. Make sure you want to revert orders before confirming, as this affects order workflow.

Changing Sub-Status

1. Select Orders

   Check boxes next to orders you want to change sub-status for.

2. Open Actions Menu

   Click the Actions dropdown button.

3. Select Change Sub - status

   Click Change Sub - status from the dropdown menu.

4. Select New Sub-Status

   Choose the new sub-status from the modal:

   • Ready to Process
   • On Delivery
   • Delivered
   • Failed Delivery

5. Save Changes

   Sub-status is updated for selected orders. Badge colors update to reflect new status.

Viewing Order SKUs

1. Find Order

   Locate the order in the table.

2. Click Items Button

   Click the items count button (+) next to the checkbox.

3. View SKUs

   Row expands showing all SKUs in the order with details:

   • SKU code
   • Product description
   • Quantity
   • Sold price
   • Stock status

4. Collapse Row

   Click the items button again to collapse the row.

Copying Ship# or Tracking#

1. Find Order

   Locate the order in the table.

2. Click Copy Button

   Click the clipboard icon (📋) next to Ship# or Tracking#.

3. Paste

   Value is copied to clipboard. Paste where needed.

Filtering by Date Range

1. Open Date Filter

   Click the date filter dropdown button (shows current filter: “Last 2 months”, “Last month”, etc.).

2. Select Date Range

   Choose from options:

   • Last 2 months (default)
   • Last month
   • Last 10 days
   • Specific year (if available)

3. Apply Filter

   Table updates showing orders within selected date range.

Filtering Shipped Today

1. Click Today Button

   Click the Today button next to the date filter dropdown.

2. View Today’s Orders

   Table filters to show only orders shipped today.

💡 Best Practices

Use Date Filters

Use date range filters to focus on recent shipments. Default “Last 2 months” view helps manage current shipments efficiently.

Track Sub-Status

Regularly update sub-status to track delivery progress. Use “On Delivery” for in-transit orders and “Delivered” for completed shipments.

Export for Reporting

Export shipped orders data regularly for reporting and analysis. Use CSV or Excel export to track shipping metrics.

Review Before Reverting

Always review order details before reverting to Processing. Reverting affects order workflow and may require regenerating labels.

Use Copy Buttons

Use copy buttons for Ship# and Tracking# when communicating with customers or support. Saves time typing long numbers.

Filter by Carrier

Filter by Shipping Carrier to review orders shipped with specific carriers. Useful for carrier-specific reporting or issue tracking.

Troubleshooting

Can’t See Shipped Orders

Problem: Order table is empty or shows no orders.

Solutions:

1. Check date range filter - default is “Last 2 months”, try expanding to specific year
2. Clear all filters - click Reset Filters button
3. Verify orders are shipped - check if orders have OrderStatus = 9 or 43
4. Check user permissions - ensure you have access to view shipped orders
5. Refresh the table - click Refresh button
6. Try different date range - select “Last month” or specific year

Can’t Select Orders

Problem: Checkboxes don’t appear or can’t select orders.

Solutions:

1. Check order type - Transfer orders (typeorder_id = 4) cannot be selected
2. Verify order status - only shipped orders (Status 9 or 43) appear in this view
3. Refresh the page and try again
4. Check browser JavaScript - ensure JavaScript is enabled
5. Try different browser

Packing List Doesn’t Print

Problem: Packing List action doesn’t work or doesn’t open.

Solutions:

1. Verify orders are selected - at least one checkbox must be checked
2. Check browser popup blocker - ensure popups are allowed
3. Try printing individual order - use View action to access order details
4. Check order has items - orders without items may not generate packing lists
5. Review browser console for errors
6. Try different browser

Can’t Revert Orders

Problem: Revert to Processing option doesn’t work.

Solutions:

1. Verify orders are selected - at least one checkbox must be checked
2. Check order type - Transfer orders cannot be reverted
3. Verify permissions - ensure you have permission to change order status
4. Refresh the page and try again
5. Try reverting one order at a time
6. Check browser console for errors

Sub-Status Not Changing

Problem: Change Sub - status option doesn’t work or modal doesn’t open.

Solutions:

1. Verify orders are selected - at least one checkbox must be checked
2. Check browser JavaScript - ensure JavaScript is enabled
3. Try refreshing the page
4. Check browser console for errors
5. Try changing sub-status for one order at a time
6. Verify modal isn’t blocked by popup blocker

Tracking Numbers Not Clickable

Problem: Tracking numbers don’t link to carrier tracking page.

Solutions:

1. Verify tracking number exists - check Tracking# column
2. Check carrier URL configuration - carrier tracking URL must be configured
3. Try manual tracking - copy tracking number and visit carrier website
4. Refresh the table - click Refresh button
5. Check if tracking number is valid format

Export Fails or Shows Error

Problem: CSV or Excel export doesn’t work or shows error message.

Solutions:

1. Check record count - if more than 5,000 records, refine filters first
2. Verify filters are applied - export includes only filtered results
3. Try smaller date range - reduce to last month or specific week
4. Check browser download settings - ensure downloads are allowed
5. Try different browser
6. Check available disk space

Date Filter Not Working

Problem: Date filter doesn’t update table or shows wrong results.

Solutions:

1. Clear filters and reapply - click Reset Filters, then set date range again
2. Check date format - ensure dates are valid
3. Try different date range - select “Last month” or specific year
4. Refresh the table - click Refresh button
5. Check browser console for errors
6. Verify date picker is working - try clicking date fields

SKUs Don’t Expand

Problem: Clicking items button doesn’t show SKUs.

Solutions:

1. Wait a moment - SKUs load via AJAX and may take a few seconds
2. Check browser JavaScript - ensure JavaScript is enabled
3. Try clicking button again
4. Check browser console for errors
5. Refresh the page and try again
6. Verify order has items - empty orders won’t show SKUs

Copy Button Doesn’t Work

Problem: Copy buttons don’t copy Ship# or Tracking# to clipboard.

Solutions:

1. Check browser permissions - ensure clipboard access is allowed
2. Try clicking button again
3. Check browser console for errors
4. Try different browser
5. Manually copy - select text and use Ctrl+C (Cmd+C on Mac)

Related Documentation

Next Steps:

• Processing Orders - View orders being fulfilled
• Shipping Labels - View and print shipping labels
• Batch Processing - Manage batches of orders

Related Features:

• Order Management - Complete order management guide
• Carrier Integration - Configure shipping carriers
• Billing - Billing and invoicing documentation