Processing Orders

Processing Orders (also called “Shipping & Processing”) shows all orders with status “Processing” (OrderStatus = 4) that are actively being picked, packed, and prepared for shipment in the warehouse. This is where you complete the fulfillment workflow by generating shipping labels, printing packing slips, and managing order actions.

Quick Access

Navigate to Shipping & Processing from the warehouse menu (accessible via shipping.php) to view all orders currently being fulfilled.

Why Use Processing Orders?

Complete Fulfillment Control

Manage the entire order fulfillment process from picking to shipping. Generate labels, print packing slips, and track order progress all in one place.

Batch Operations

Process multiple orders together using batch operations. Generate shipping labels in batches, print multiple packing lists, and manage bulk actions efficiently.

Quality Control Integration

Access Quality Control tools directly from processing orders. Verify package contents, check weights, and ensure orders meet shipping requirements.

Advanced Filtering

Filter orders by account, shipping method, carrier, order type, label status, and many other criteria to focus on specific order groups.

Accessing Processing Orders

1. Navigate to Shipping & Processing

   Click Shipping & Processing in the warehouse navigation menu. The page loads showing all orders with status “Processing”.

2. View Order Table

   Browse the table showing key information: Ship#, Account, Order#, Reference#, Order Type, Shipping Carrier, Shipping Method, Customer details, Package information, Label status, and more.

3. Filter Orders

   Use the filter options at the top to narrow down orders by account, shipping method, carrier, order type, label status, or other criteria.

4. Process Orders

   Select orders and use the Actions menu to generate labels, print packing lists, or perform other fulfillment tasks.

Key Features

Page Header Actions

Located at the top of the page:

Ship Labels Log

View history of all shipping labels generated. Access label logs to review past shipments and reprint labels if needed.

Packing Lists Log

View history of all packing lists printed. Track which orders have had packing slips generated.

Dashboard

Open the processing dashboard to view statistics, order counts, and fulfillment metrics.

Quality Control

Open Quality Control interface to verify package contents, check weights, and validate shipping requirements.

Create Manifest

Generate shipping manifests for carriers. Group multiple shipments together for carrier pickup or drop-off.

Validate Address

Verify shipping addresses meet carrier requirements. Check residential vs commercial addresses and validate address format.

Xenvio-link

Configure Xenvio shipping integration settings. Manage carrier connections and shipping method preferences.

Order Table Columns

The processing orders table displays the following information:

• Checkbox - Select orders for bulk actions
• Actions Menu (⋮) - Access individual order actions
• Ship# - Internal system order ID (OrderID)
• Account - Account name and ID
• Order# - Customer-facing order number
• Reference# - External reference or PO number
• Order Type - Type of order (regular, dropship, manufacture, etc.)
• Shipping Carrier - Selected shipping carrier
• Shipping Method - Selected shipping service level
• Customer - Customer name and shipping address
• Package - Package type and dimensions
• Weight - Package weight
• Label Status - Status of shipping label (Not Generated, Generated, Printed, etc.)
• Picking Status - Current picking status
• Actions Required - Special actions needed (SPS, ShipReady, Serials, etc.)
• Date - Order processing date
• Assigned To - User assigned to process the order

Order Actions Menu

Click the actions menu (⋮) on any order row to access:

Available for All Orders:

• View - Open detailed order information in a new window
• Activity log - View the complete activity history for the order
• Remove from batch - Remove order from current label batch
• Retry Get Labels - Retry generating shipping labels if previous attempt failed
• Print Instruction List - Print picking and packing instructions
• Print Packing List - Print packing slip for the order
• Pause Ship - Temporarily pause order processing (not available for MANUFACTURE orders)
• Value Added Services - Add special services like gift wrapping, custom packaging, etc.
• Web QC - Open Quality Control interface for this order

Bulk Actions

Select multiple orders using checkboxes, then perform bulk operations:

Batch Labels:

• Click Actions dropdown and select Batch Labels
• Generate shipping labels for all selected orders in a single batch
• Useful for processing multiple orders together

Retry Get Labels:

• Retry generating labels for orders that failed label generation
• Resends orders to the label generation service

Remove Batch Labels:

• Remove selected orders from their current label batch
• Orders can then be added to a different batch

Assign User (Managers only):

• Assign selected orders to specific warehouse users
• Helps distribute workload among team members

Keyboard Shortcuts

• Alt+B - Batch Labels
• Alt+T - Retry Get Labels

Filtering Options

Basic Filters:

• Account - Filter by one or more accounts (with exclude option)
• Shipping Method - Filter by shipping service level (with exclude option)
• Carrier - Filter by shipping carrier
• Order Type - Filter by order type (regular, dropship, manufacture, etc.)
• Label Status - Filter by label generation status
• Zone/Location - Filter by warehouse zone or location

Advanced Filters: Click Advanced filters button to access additional filtering options:

• Date ranges
• Weight ranges
• Package types
• Picking status
• Assigned user
• And many more criteria

All Filters: Click All Filters button to see and manage all active filters at once.

Actions Required

Some orders may show special actions that need to be completed before shipping:

SPS (Special Packing Slip)

Print special packing slip format required for certain orders. Click the action button to generate and print.

SPS GS1-128 Label

Generate GS1-128 barcode labels for SPS orders. Required for certain shipping methods or carriers.

ShipReady / Prepare

Mark order as ready for shipping. Prepares the order for label generation and final processing.

Serials

Enter or update serial numbers for items that require serial tracking. Required for certain product types.

Print FNSKU

Print FBA (Fulfillment by Amazon) SKU labels. Required for Amazon FBA orders.

Shipping Service

Select or edit shipping service for FBA orders. Choose the appropriate Amazon shipping method.

Generating Shipping Labels

Individual Order Labels

1. Select Order

   Find the order you want to generate a label for in the table.

2. Open Actions Menu

   Click the actions menu (⋮) on the order row.

3. Generate Label

   The label generation process depends on your configuration. Labels may generate automatically or require manual action.

4. Print Label

   Once generated, click to print the shipping label.

Batch Label Generation

1. Select Multiple Orders

   Check boxes next to all orders you want to include in the batch.

2. Open Actions Menu

   Click the Actions dropdown button (green button with checkmark icon).

3. Select Batch Labels

   Click Batch Labels from the dropdown menu (or press Alt+B).

4. Wait for Processing

   The system generates labels for all selected orders. A progress indicator shows processing status.

5. Review Results

   Check which orders successfully generated labels and which may need attention.

Batch Processing

Batch label generation is more efficient than generating labels one at a time. Group orders by carrier or shipping method for best results.

Retry Failed Labels

If label generation fails for some orders:

1. Identify Failed Orders

   Look for orders with label status indicating failure or error.

2. Select Failed Orders

   Check boxes next to orders that need retry.

3. Retry Get Labels

   Click Actions → Retry Get Labels (or press Alt+T).

4. Wait for Processing

   The system attempts to generate labels again for selected orders.

Printing Packing Lists

Print Individual Packing List

1. Find Order

   Locate the order in the processing table.

2. Open Actions Menu

   Click the actions menu (⋮) on the order row.

3. Select Print Packing List

   Click Print Packing List from the menu.

4. Print

   The packing slip opens in a new window. Print using your browser’s print function.

Print Instruction Lists

Instruction lists include picking and packing details:

1. Select Order

   Find the order you need instructions for.

2. Open Actions Menu

   Click the actions menu (⋮).

3. Select Print Instruction List

   Click Print Instruction List from the menu.

4. Review and Print

   Instructions open showing picking locations, items, and packing requirements.

Quality Control

Access Quality Control directly from processing orders:

1. Select Order

   Find the order you want to verify.

2. Open QC

   Click Actions → Web QC or click the Quality Control button in the page header.

3. Verify Package

   In Quality Control, verify:

   • Package contents match order
   • Weight is correct
   • Dimensions are accurate
   • Shipping method is appropriate

4. Complete QC

   Mark QC as complete when verification passes.

Managing Order Status

Pause Order Processing

Temporarily pause an order from processing:

1. Select Order

   Find the order you want to pause.

2. Open Actions Menu

   Click the actions menu (⋮).

3. Select Pause Ship

   Click Pause Ship from the menu.

4. Confirm Pause

   The order is paused and will not process until resumed.

Manufacture Orders

Orders with type “MANUFACTURE” cannot be paused. These orders must complete the manufacturing process first.

Assign Orders to Users

Managers can assign orders to specific warehouse users:

1. Select Orders

   Check boxes next to orders you want to assign.

2. Open Actions Menu

   Click the Actions dropdown button.

3. Select Assign User

   Click Assign User (only visible to managers).

4. Choose User

   Select the user from the dropdown list.

5. Confirm Assignment

   Orders are assigned to the selected user.

Value Added Services

Add special services to orders:

1. Select Order

   Find the order you want to add services to.

2. Open Actions Menu

   Click the actions menu (⋮).

3. Select Value Added Services

   Click Value Added Services from the menu.

4. Choose Services

   Select from available services:

   • Gift wrapping
   • Custom packaging
   • Special handling
   • And other configured services

5. Save

   Services are added to the order.

Creating Manifests

Generate shipping manifests for carrier pickup or drop-off:

1. Click Create Manifest

   Click the Create Manifest button in the page header.

2. Select Orders

   Choose which orders to include in the manifest. You can filter by carrier, date, or other criteria.

3. Generate Manifest

   Click to generate the manifest document.

4. Print or Export

   Print the manifest or export for carrier submission.

💡 Best Practices

Process by Carrier

Filter orders by carrier and process them together. This makes manifest creation easier and reduces carrier-specific errors.

Use Batch Operations

Always use batch label generation for multiple orders. It’s faster and more reliable than individual label generation.

Complete Actions Required First

Complete all “Actions Required” items before generating labels. This prevents delays and errors during shipping.

Verify Before Shipping

Use Quality Control to verify package contents and weights before generating labels. Catch errors early to avoid shipping mistakes.

Assign Workload

Use the Assign User feature to distribute orders evenly among warehouse staff. This improves efficiency and accountability.

Review Label Status

Regularly check label status to identify orders that need attention. Retry failed labels promptly to avoid delays.

Troubleshooting

Labels Won’t Generate

Problem: Shipping labels fail to generate for some orders.

Solutions:

1. Check if the order has all required actions completed (ShipReady, Serials, etc.)
2. Verify shipping address is valid (use Validate Address if available)
3. Check carrier and shipping method are correctly selected
4. Ensure order has items assigned and inventory is available
5. Try “Retry Get Labels” from the actions menu
6. Check Xenvio-link settings if using Xenvio integration
7. Review order details for any error messages or warnings

Can’t Print Packing List

Problem: Packing list won’t print or shows errors.

Solutions:

1. Check if order has items - orders without items can’t generate packing lists
2. Verify browser popup blockers aren’t blocking the print window
3. Try printing from a different browser
4. Check if order status is still Processing (not Shipped or Cancelled)
5. Refresh the page and try again
6. Use “Print Instruction List” as an alternative

Batch Labels Failed

Problem: Some orders in a batch didn’t generate labels.

Solutions:

1. Review which orders failed - check for common issues
2. Verify all orders have required actions completed
3. Check if orders have valid shipping addresses
4. Ensure all orders use compatible carriers or shipping methods
5. Try generating labels for failed orders individually
6. Use “Retry Get Labels” for the failed orders
7. Check system logs for specific error messages

Actions Required Won’t Complete

Problem: Action buttons are disabled or don’t work.

Solutions:

1. Check if the action has already been completed (status shows “done”)
2. Verify you have permissions to perform the action
3. Refresh the page to reload action status
4. Check if order status allows the action (some actions only work in Processing status)
5. Try clicking “Mark all actions as done” if appropriate
6. Contact administrator if action remains unavailable

Can’t Assign Orders

Problem: Assign User option doesn’t appear or doesn’t work.

Solutions:

1. Verify you have manager permissions - only managers can assign orders
2. Check if orders are selected (checkboxes must be checked)
3. Ensure orders are in Processing status
4. Refresh the page and try again
5. Check if user assignment feature is enabled in system settings

Quality Control Won’t Open

Problem: QC button doesn’t open Quality Control interface.

Solutions:

1. Check if Quality Control module is enabled
2. Verify browser allows popups from this site
3. Try opening QC from the page header button instead of order actions
4. Check if order has items - orders without items may not open QC
5. Try a different browser or clear browser cache
6. Access QC directly via qualityControl.php if needed

Related Documentation

Next Steps:

• Pending Orders - View orders ready to be processed
• Shipping Labels - Detailed guide to shipping label generation
• Picking Operations - Manage order picking workflow
• Quality Control - Complete Quality Control guide

Related Features:

• Orders Overview (OMS) - Client view of all orders
• Shipped Orders - View completed shipments
• Manifests - Creating and managing shipping manifests