Corrections (Recounts)

Corrections (also known as Recounts) allow you to adjust product quantities in bins when you find discrepancies between recorded and physical inventory. This tool is essential to maintain inventory accuracy and correct counting errors.

Why use Corrections?

Inventory Accuracy

Correct discrepancies between recorded and physical inventory to maintain accurate data.

Complete Traceability

All corrections are recorded with date, user, and comments for auditing.

Change Control

Requires special permissions and notifies account administrators by email when changes are confirmed.

Multiple Types

Supports different types of corrections: Re-count, Move, and Relocation (depending on availability).

Correction Types

ShipEdge Core supports three types of corrections:

• Re - Count (Recount): Adjusts product quantities in specific bins
• Move (Movement): Moves products between bins
• Relocation (Relocation): Relocates products to different locations (currently under maintenance)

Required Permissions

Only users with recount permissions (allow_recount) can create new corrections. If you don’t see the “Add Record” button, contact your administrator to request these permissions.

How to create a Correction

1. Access Corrections

   Navigate to Inventory > Corrections in the main menu, or go directly to the corrections page.

2. Create a new record

   Click the Add Record button in the top right corner of the corrections table.

3. Select the account

   In the form, select the Account for which you’re creating the correction.

4. Choose correction type

   Select the Type Correction:

   • Re - Count: To adjust quantities in existing bins
   • Move: To move products between bins
   • Relocation: To relocate products (if available)

5. Add comments

   Write descriptive comments in the ComentCorrection field explaining why you’re making this correction.

6. Submit the form

   Click Post to create the correction. You’ll be redirected to the details page where you can add specific products.

Add products to a Correction

Once the correction is created, you need to add the specific products and bins you want to correct:

1. Search for product or bin

   On the correction details page, search for the SKU or bin you need to correct using available filters.

2. Select the bin

   Click on the specific bin that contains the product you want to correct.

3. Enter correct quantity

   Enter the current physical quantity you found in the bin. The system will automatically calculate the difference with the recorded quantity.

4. Add additional information (if configured)

   If your warehouse has the “Count Type” and “Reason for Count” requirement configured, select these values for each product line.

5. Update the detail

   Click the update button to save changes to that product line.

6. Repeat for all products

   Continue adding all products and bins that need correction in this correction.

Review and confirm a Correction

Before applying changes to inventory, you must review all details:

1. Review summary

   The view page shows a complete summary of the correction with:

   • Correction ID
   • Associated account
   • Correction date
   • Correction type
   • List of products with bins, SKUs, descriptions, and correction quantities

2. Verify quantities

   Carefully review each line to ensure correction quantities are correct.

3. Add final comments (optional)

   You can add or modify comments in the text field before confirming.

4. Confirm the correction

   Click Confirm Submit to apply changes to inventory. The system will show a confirmation explaining that:

   • Inventory quantities will change
   • Account administrator will receive an email notification
   • Changes are permanent

5. Wait for confirmation

   Once confirmed, the correction will change its status to “PROCESSED” and changes will be applied to inventory.

Correction Statuses

Corrections can have the following statuses:

IN PROGRESS

The correction is being created or edited. No changes have been applied to inventory yet.

PROCESSED

The correction has been confirmed and changes have been applied to inventory.

COMPLETED

The correction has been completed successfully.

INCOMPLETE

The correction has incomplete information and needs to be reviewed.

ERROR

An error occurred while processing the correction. Review details and contact support if necessary.

Edit a Correction

If you need to make changes to a correction that hasn’t been confirmed yet:

1. Open the correction

   Click on the correction ID in the list to open the details view.

2. Click Edit

   On the view page, click the Edit button to return to the edit page.

3. Modify products

   Update quantities, add or remove products as needed.

4. Save changes

   Changes are saved automatically when you update each product line.

Cancel or delete a Correction

If you need to cancel a correction that hasn’t been confirmed yet:

1. Open the correction

   Click on the correction ID to open the details view.

2. Confirm cancellation

   Click Cancel & Delete. The system will ask for confirmation before deleting the correction.

3. Verify deletion

   The correction will be permanently deleted and disappear from the list.

Permanent Deletion

Once deleted, a correction cannot be recovered. Make sure you really want to delete the correction before confirming.

Leave a Correction pending

If you need to leave a correction unconfirmed to work on it later:

1. Open the correction

   Click on the correction ID to open the details view.

2. Click Leave Pending

   This will save the correction in “IN PROGRESS” status without applying changes to inventory.

3. Continue later

   You can return to the correction later to complete and confirm it.

Count Type and Reason Configuration

Some warehouses have configured the requirement to specify a “Count Type” and “Reason for Count” for each product line in a correction.

If this configuration is active:

• Count Type: Select the count type (for example, “Cycle Count”, “Full Count”, etc.)
• Reason for Count: Select the reason for the count (for example, “Discrepancy Found”, “Routine Check”, etc.)

Required Configuration

If your warehouse has this configuration enabled as “Required”, you’ll need to complete these fields for all product lines before you can confirm the correction.

Best practices

Document well

Always add descriptive comments explaining why you’re making the correction. This helps in future audits.

Verify before confirming

Carefully review all quantities before confirming. Changes are permanent and affect inventory immediately.

One correction per account

Create separate corrections for different accounts. This keeps records organized and facilitates tracking.

Review occupied bins

The system will alert you if a bin is being used by another SKU. Verify these cases before confirming.

Notify large changes

For large or significant corrections, consider notifying the team before confirming to avoid surprises.

Use Leave Pending status

If you need to review something before confirming, use “Leave Pending” instead of deleting the correction.

Troubleshooting

I can’t create a correction

Problem: I don’t see the “Add Record” button or can’t create corrections.

Solution:

• Verify you have recount permissions (allow_recount) enabled
• Contact your administrator to request these permissions
• Make sure you’re in Warehouse view (WMS), not OMS view

I can’t confirm the correction

Problem: The “Confirm Submit” button doesn’t work or shows an error.

Solution:

• Verify all product lines have “Count Type” and “Reason for Count” if configured as required
• Make sure all quantities are greater than or equal to zero
• Verify there are no bins with conflicts (used by other SKUs)
• Check that the correction has at least one product added

Correction shows ERROR status

Problem: The correction has “ERROR” status after trying to confirm it.

Solution:

• Review correction details to identify what caused the error
• Verify all bins and SKUs exist and are valid
• Try editing the correction and fixing the problems
• If the problem persists, contact technical support with the correction ID

I can’t edit a confirmed correction

Problem: A confirmed correction cannot be edited.

Solution:

• Corrections with “PROCESSED” or “COMPLETED” status cannot be edited
• If you need to make changes after confirming, create a new correction to adjust quantities
• This maintains a complete record of all changes made

Related

• Warehouse Overview - General inventory management
• Bin Management - Bin administration
• Receiving - Product receiving process
• Inventory Allpack - Complete inventory view