Editing Orders

Edit orders to correct customer information, update shipping addresses, modify product quantities, or change shipping methods. Orders can only be edited when they are in specific statuses that allow modifications.

Quick Access

Find the Edit button in the Orders list (All_Orderslist.php) next to orders that can be edited. The button only appears for orders in editable statuses.

Why Edit Orders?

Fix Customer Information

Correct typos in customer names, update email addresses, or fix phone numbers before orders are processed.

Update Shipping Addresses

Change delivery addresses when customers request updates or when addresses are incomplete or incorrect.

Modify Product Quantities

Adjust quantities, add or remove items, or update SKUs when order details change before processing begins.

Change Shipping Methods

Update shipping methods or carriers when customers request different delivery options or when methods are unavailable.

When Can Orders Be Edited?

Orders can only be edited when they are in specific statuses. The Edit button appears automatically for orders in these statuses:

• Backorder
• Pending
• Pending to Processing
• Pending to Dropshipper
• Dropship Error
• Low Balance
• Hold
• Drop Shipped
• Pending to Warehouse
• Currently Being Edited

Order Status Restrictions

Orders cannot be edited if they are:

• Already shipped
• In Processing
• Currently being processed by another user

If you try to edit an order that cannot be edited, you will see a message: “The Shipping# [OrderID] can’t be edit. please check the order status.”

How to Edit an Order

1. Navigate to Orders List

   Go to Orders from the main menu or access orders.php directly. The orders list displays all your orders in a table.

2. Find the Order to Edit

   Use the search bar or filters to locate the specific order you want to edit. You can search by Order ID, Order Number, Reference Number, or Customer Name.

3. Click the Dropdown menu Button

   Look for the Edit option. The option only appears for orders in editable statuses. Click Edit to open the order editing form.

4. Edit Order Details

   The editing form opens in up-order.php with multiple sections:

   • Order & Shipping Details: Customer information, shipping address, billing address
   • SKUs & QTYs: Product items, quantities, prices
   • Shipping Method: Delivery method and carrier selection
   • Verification & Submit: Review and finalize changes

5. Update Customer Information

   In the Order & Shipping Details section, edit:

   • Customer First Name and Last Name
   • Email Address
   • Phone Number
   • Shipping Address (Address 1, Address 2, City, State, ZIP, Country)
   • Billing Address (if different from shipping)

6. Modify Products

   Navigate to SKUs & QTYs section to:

   • Change product quantities
   • Add new items
   • Remove items
   • Update SKUs

7. Change Shipping Method

   In the Shipping Method section, select:

   • New shipping method from the dropdown
   • Shipping carrier
   • Update weight and dimensions if needed

8. Review and Submit

   Go to Verification & Submit section to review all changes. Click Submit to save your edits and update the order.

Editing Form Sections

The order editing form (Pre_orderedit.php) is organized into clear sections that guide you through the editing process:

Order & Shipping Details

This section contains all customer and address information:

• Customer Information: First name, last name, email, phone
• Shipping Address: Complete delivery address with all fields
• Billing Address: Separate billing address if different (can be set to match shipping)
• Order Details: Order date, reference number, order type

SKUs & QTYs

Manage the products in the order:

• Product List: View all items currently in the order
• SKU: Product SKU identifier
• Quantity: Number of units ordered
• Price: Unit price for each item
• Add/Remove Items: Modify the product list

Shipping Method

Configure how the order will be shipped:

• Shipping Method: Select from available methods
• Carrier: Choose shipping carrier
• Weight: Total order weight
• Dimensions: Length, width, height
• Special Options: Signature required, residential delivery

Verification & Submit

Final review before saving:

• Review Changes: Check all modified fields
• Submit: Save all changes and update the order
• Cancel: Discard changes and return to orders list

Order Status During Editing

When you start editing an order:

1. Status Changes to 64: The order status automatically changes to 64 (Currently Being Edited) to prevent other users from editing it simultaneously.

2. Original Status Saved: The system saves the original status in status_before_editing so it can be restored if needed.

3. Temporary Tables Used: Order data is copied to temporary tables (pre_orders and pre_orders_detail) for editing.

4. Status Restored: After you submit changes, the order returns to its original status or moves to the next appropriate status based on your edits.

Concurrent Editing Protection

If an order is already being edited (Status 64) by another user, you will see a confirmation message asking if you want to continue editing. Only the user who started editing can continue editing that order.

What Happens After Editing

After you submit your edits:

1. Order Updated: All changes are saved to the order record
2. Status Restored: Order returns to its original status (unless edits trigger a status change)
3. History Recorded: The system records that the order was edited
4. Temporary Data Cleared: Temporary editing tables are cleaned up
5. Redirect: You are redirected to the order detail page or order items list

Special Editing Scenarios

Editing Dropship Orders

For orders with status 17 (Pending to Dropshipper) or 19 (Dropship Error), you can use the EDIT2 button which opens a specialized editing form for dropship orders.

Editing Orders in Status 64

If an order is already being edited (Status 64) and you are the user who started editing it, you can click Continue Editing to continue editing and finish your changes.

Editing via up-order.php

Some orders can be edited directly through. This provides an alternative editing interface for quick updates.

💡 Best Practices

Check Order Status First

Verify the order status before attempting to edit. Only orders in specific statuses can be modified.

Complete Edits Quickly

Finish editing promptly to return the order to its normal workflow. Orders in Status 64 are locked from other operations.

Verify Customer Information

Double-check customer names, addresses, and contact information before submitting changes to avoid shipping errors.

Review Product Changes

Confirm all product quantities and SKUs are correct. Incorrect product information can cause fulfillment issues.

Update Shipping Method Early

Change shipping methods before orders enter processing to avoid delays or additional costs.

Save Work Progress

If editing complex orders, save your progress frequently. Use the form’s navigation links to move between sections.

Troubleshooting

Edit Button Not Visible

Problem: The Edit button doesn’t appear for an order.

Solution:

• Check the order status. Only orders in statuses 3, 5, 7, 17, 19, 49, 50, 63, or 64 can be edited.
• Verify you have edit permissions for orders.
• Check if the order is an FBA command (cannot be edited).

Cannot Edit Order Message

Problem: You see “The Shipping# [OrderID] can’t be edit. please check the order status.”

Solution:

• The order is in a status that doesn’t allow editing (e.g., Shipped, Processing).
• Check the order status and wait for it to reach an editable status.
• Contact support if you believe the order should be editable.

Order Already Being Edited

Problem: Order shows Status 64 and you cannot edit it.

Solution:

• Another user may be editing the order. Wait for them to finish.
• If you started editing, use the COMPLETE_EDIT button to continue.
• Check with your team to see who is currently editing the order.

Changes Not Saving

Problem: After clicking Submit, changes don’t appear.

Solution:

• Verify you completed all required fields.
• Check for validation errors in the form.
• Ensure you clicked Submit in the Verification section.
• Refresh the page and check the order again.

Related Documentation

• Orders Overview - Learn how to view and search orders
• Creating Orders - Create new orders manually
• Order Status & Workflow - Understand order statuses and transitions
• Managing Orders - Bulk actions and order management

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Next Steps: After editing orders, learn about Order Status & Workflow to understand how order statuses change throughout the fulfillment process.