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Order Alerts

Order Alerts help you quickly identify orders that need attention. These alerts appear at the top of the Orders view and show counts of orders in specific statuses. Click any alert to instantly filter the orders table and see only orders with that status. This saves time when you need to focus on error orders, backorders, holds, or other statuses requiring action.

Why Use Order Alerts?

Section titled “Why Use Order Alerts?”

Quick Status Overview

See at a glance how many orders are in each status category. No need to manually filter or search.

One-Click Filtering

Click an alert button to instantly filter the orders table. Jump straight to orders that need your attention.

Error Detection

Quickly spot order errors and issues. Error alerts appear prominently with counts so you can address problems fast.

Status Monitoring

Monitor backorders, holds, and other statuses in real-time. Alert counts update automatically as orders change status.

Understanding Order Alerts

Section titled “Understanding Order Alerts”

Where Alerts Appear

Section titled “Where Alerts Appear”

Order alerts appear in the Orders view (/orders.php) at the top of the page, in the area above the orders table. They show as buttons with status names and yellow badges showing order counts.

Types of Alerts

Section titled “Types of Alerts”

Status Alerts: These alerts show orders in specific statuses that typically need attention:

  • Error : Orders with validation or processing errors
  • Backorder: Orders waiting for inventory
  • Hold : Orders on hold
  • Stand By: Orders in stand-by status
  • Processing: Orders being processed
  • Incomplete: Orders with incomplete information
  • Other statuses: Additional statuses as configured

Error Alerts: Special alerts for order errors that appear with an Amazon icon:

  • Order error: Shows count of orders with errors
  • Links directly to error logs view
  • Appears separately from status alerts

Alert Display

Section titled “Alert Display”

Each alert shows:

  • Status name: The name of the order status (e.g., “Hold”, “Backorder”)
  • Badge count: Yellow badge with number of orders in that status
  • Clickable button: Click to filter orders table by that status

Alerts only appear if there are orders matching that status. If no orders match, the alert button doesn’t show.

How to Use Order Alerts

Section titled “How to Use Order Alerts”

  1. Navigate to Orders View

    Go to Orders in the main menu, or navigate directly to /orders.php. The alerts appear automatically at the top of the page.

  2. Review Alert Counts

    Look at the alert buttons to see:

    • Which statuses have orders
    • How many orders are in each status
    • Which alerts need immediate attention (typically Error alerts)

  3. Click an Alert to Filter

    Click any alert button to:

    • Automatically filter the orders table
    • Show only orders with that status
    • Clear other filters (status filter is set automatically)
    • See the filtered results immediately

  4. View Filtered Orders

    After clicking an alert:

    • The orders table updates to show only matching orders
    • The status filter column shows the selected status
    • You can see all orders needing attention for that status

  5. Clear Filters

    To return to viewing all orders:

    • Click Reset Filters button
    • Or manually clear the status filter
    • Alerts remain visible but table shows all orders

  6. Check Error Alerts

    If you see an Order error alert:

    • Click the alert to open error logs view
    • Review specific error messages
    • Fix issues and return to orders view
    • Error alert updates as errors are resolved

  7. Refresh Alerts

    Alerts update automatically, but you can refresh:

    • Click Refresh button to reload data
    • Alerts update with latest counts
    • Table refreshes with current order statuses

Alert Statuses Explained

Section titled “Alert Statuses Explained”

Error (Status 17)

Section titled “Error (Status 17)”

Orders with validation or processing errors:

  • Invalid shipping addresses
  • Missing required information
  • Shipping method issues
  • Product availability problems
  • Other validation failures

Action: Review error details, fix issues, and resubmit orders.

Backorder (Status 7)

Section titled “Backorder (Status 7)”

Orders waiting for inventory:

  • Products out of stock
  • Waiting for replenishment
  • Inventory allocation pending

Action: Monitor inventory levels, process replenishments, or release when stock available.

Hold (Status 50)

Section titled “Hold (Status 50)”

Orders placed on hold:

  • Manual holds for review
  • Payment verification needed
  • Fraud checks
  • Customer requests

Action: Review hold reason, resolve issues, and release orders.

Stand By (Status 49)

Section titled “Stand By (Status 49)”

Orders in stand-by status:

  • Temporarily paused
  • Waiting for conditions
  • Automatic stand-by rules applied

Action: Review stand-by reason and release when ready.

Processing (Status 19)

Section titled “Processing (Status 19)”

Orders currently being processed:

  • In fulfillment workflow
  • Being picked and packed
  • Ready for shipping

Action: Monitor progress, ensure timely processing.

Incomplete (Status 53)

Section titled “Incomplete (Status 53)”

Orders with incomplete information:

  • Missing customer details
  • Incomplete address
  • Missing product information

Action: Complete missing information to allow processing.

Error Alerts

Section titled “Error Alerts”

Order Error Alert

Section titled “Order Error Alert”

The Order error alert appears separately from status alerts:

  • Shows with Amazon icon
  • Displays count of orders with errors
  • Links to detailed error logs
  • Opens in new tab/window

When it appears:

  • Orders have processing errors
  • Integration errors occur
  • Validation failures happen

How to use:

  1. Click the Order error alert button
  2. Review error log details
  3. Identify specific order issues
  4. Fix problems in order details
  5. Return to orders view
  6. Alert updates as errors resolve

Best Practices

Section titled “Best Practices”

Check Alerts Daily

Review order alerts at the start of each day to identify orders needing immediate attention. Start with Error alerts.

Prioritize Errors

Address Error status alerts first. These orders are blocked and need resolution before they can proceed.

Monitor Backorders

Regularly check Backorder alerts to ensure inventory replenishment is progressing. Release orders when stock arrives.

Use Alerts for Workflow

Create daily workflows based on alerts. For example: Check Errors → Review Holds → Process Backorders → Monitor Processing.

Refresh After Actions

After fixing order issues, refresh the page to see updated alert counts. Verify alerts decrease as problems resolve.

Track Trends

Monitor alert counts over time. Increasing Error or Backorder counts may indicate systemic issues needing attention.

Alert Behavior

Section titled “Alert Behavior”

Automatic Updates

Section titled “Automatic Updates”
  • Alerts update automatically as orders change status
  • Counts reflect current filtered view (respects date/year filters)
  • New alerts appear when orders enter alert statuses
  • Alerts disappear when no orders match

Filter Interaction

Section titled “Filter Interaction”
  • Alerts respect current date/year filters
  • Clicking an alert clears other filters
  • Status filter is set automatically when clicking alert
  • You can combine alert filter with other filters after clicking

Visibility Rules

Section titled “Visibility Rules”
  • Alerts only show if orders exist in that status
  • Zero-count alerts don’t appear
  • Alerts respect account permissions
  • Only shows orders you have access to view

Troubleshooting

Section titled “Troubleshooting”

Common Issues

Section titled “Common Issues”

Alerts not appearing

  • Cause: No orders match alert statuses
  • Solution: This is normal - alerts only show when orders exist
  • Check: Verify orders exist with alert statuses in your date range

Alert count seems wrong

  • Cause: Date/year filter may exclude orders
  • Solution: Check your date filter settings
  • Check: Alerts respect current filter settings

Clicking alert doesn’t filter

  • Cause: JavaScript error or page issue
  • Solution: Refresh the page (F5) and try again
  • Check: Ensure JavaScript is enabled

Error alert not showing

  • Cause: No order errors exist, or errors cleared
  • Solution: This is normal - error alerts only show when errors exist
  • Check: Review error logs directly if needed

Alerts showing old counts

  • Cause: Page not refreshed
  • Solution: Click Refresh button to update
  • Check: Alerts update automatically but may need manual refresh

Getting Help

Section titled “Getting Help”

If alerts aren’t working correctly:

  1. Refresh the page to reload data
  2. Check browser console for JavaScript errors
  3. Verify your date/year filter settings
  4. Ensure you have proper permissions
  5. Contact ShipEdge support with specific details
Section titled “Related Documentation”