Gateway Methods

Gateway Methods allows you to manage payment methods for funding your ShipEdge account. Add credit cards, checking accounts, and wire transfers. Set default payment methods, configure automated payments, and add funds to your account balance.

Quick Access

Access Gateway Methods from Payment History page or directly via GatewayListMethod_list.php. Wire Transfer is automatically created for all accounts.

Why Use Gateway Methods?

Multiple Payment Options

Add multiple payment methods including credit cards, checking accounts, and wire transfers. Choose the payment method that works best for your business.

Easy Account Funding

Add funds to your account quickly using saved payment methods. No need to enter payment details each time you fund your account.

Automated Payments

Set up automated payments to automatically fund your account when balance is low. Keep your account funded without manual intervention.

Default Payment Method

Set a default payment method for automatic use. Your default method is used first when adding funds or processing payments.

Accessing Gateway Methods

1. Navigate to Payment History

   Click My Account in the main navigation menu, then click Payment History. From Payment History, click Payment Methods List link.

2. View Payment Methods

   The Gateway Methods page loads showing:

   • Your current account balance at the top
   • List of all payment methods
   • Links to Add New Method and Auto-pay Setup

3. Review Payment Methods Table

   See all your payment methods with details including:

   • Name (billing contact name)
   • Account Nickname
   • Payment Type
   • Payment Account# (last digits)
   • Actions (Delete, Make Default, Add Funds)

Understanding Payment Methods

Payment Method Types

Credit Card: Visa, MasterCard, Discover, or American Express credit cards

Checking Account: U.S. bank checking account for eChecks (electronic checks)

Savings Account: U.S. bank savings account for eChecks

Wire Transfer: Bank wire transfer method (automatically created for all accounts)

Payment Method Table Columns

Name: Billing contact name (First Name Last Name)

Account Nickname: The nickname you gave to this payment method (e.g., “Business Credit Card”, “Main Checking”)

Payment Type: Type of payment method:

• Credit Card
• Checking
• Savings
• Wire

Payment Account#: Last digits of the payment account number (masked for security)

Actions: Available actions for each method:

• Delete: Remove the payment method
• Make Default: Set as default payment method
• Add Funds: Add funds to account using this method
• Verify Method: Verify checking/savings account (Stripe only)

Payment Method Status Indicators

(Default): Green text indicating this is your default payment method

(Automated P.): Green text indicating automated payment is configured

[Automated]: Brown text indicating automated payment is active

Adding a New Payment Method

1. Click Add New Method

   Click Add New Method link at the bottom of the payment methods table.

2. Enter Payment Method Nickname

   Enter a nickname for this payment method (required). This helps you identify the method later (e.g., “Business Visa”, “Main Checking”).

3. Select or Enter Billing Information

   Choose billing information:

   • New: Enter new billing information
   • Existing Customer: Select from dropdown to reuse existing billing information

   If entering new billing information, fill in:

   • First Name (required)
   • Last Name (required)
   • Company (required)
   • Billing Street (required)
   • Billing Street 2 (optional)
   • Billing City (required)
   • Billing State (required)
   • Billing Zip (required)
   • Billing Country (required)
   • Phone (required)
   • Billing Fax Number (optional)
   • WebSite (optional)
   • Email (required)

4. Select Payment Method Type

   Choose Pay By:

   • Credit Card: For credit card payments
   • Checking: For checking account (eChecks - U.S. Bank Accounts only)

5. Enter Payment Details

   For Credit Cards:

   • Card Number (required)
   • CVV/CVC Code (required)
   • Expiration Month (required)
   • Expiration Year (required)
   • Card Type: VISA, MasterCard, Discover, or American Express (if applicable)

   For Checking/Savings Accounts:

   • Routing # (required)
   • Account # (required)
   • Format: Checking or Saving (required)
   • Drivers License (optional)
   • License State (optional)

6. Save Payment Method

   Click Save or Submit to add the payment method. The system validates the payment information and adds it to your account.

Managing Payment Methods

Making a Payment Method Default

1. Find the Payment Method

   Locate the payment method you want to set as default in the payment methods table.

2. Click Make Default

   Click Make Default link next to the payment method.

3. Confirm Action

   Confirm the action when prompted. The payment method becomes your default.

4. Verify Default Status

   The payment method now shows (Default) in green text next to the nickname.

Deleting a Payment Method

1. Find the Payment Method

   Locate the payment method you want to delete in the payment methods table.

2. Click Delete

   Click Delete link next to the payment method.

3. Confirm Deletion

   Confirm the deletion when prompted. The payment method is removed from your account.

Deletion Restrictions

You cannot delete:

• The default payment method
• Payment methods with automated payment configured (amountMin > 0)
• Wire Transfer method

Adding Funds Using a Payment Method

1. Find the Payment Method

   Locate the payment method you want to use in the payment methods table.

2. Click Add Funds

   Click Add Funds button next to the payment method.

3. Enter Amount

   Enter the amount you want to add to your account balance.

4. Complete Payment

   Follow the payment processing steps to complete the transaction. Funds are added to your account balance.

Verifying Payment Methods (Stripe Only)

For Stripe checking or savings accounts, you may need to verify the account:

1. Click Verify Method

   If verification is required, click Verify Method link next to the checking/savings account.

2. Wait for Deposits

   Two small deposits (typically $0.01-$0.99 each) are automatically sent to your bank account. These take 1-2 business days to appear.

3. Check Bank Statement

   Check your online bank statement for the two deposit amounts.

4. Enter Deposit Amounts

   Enter the exact amounts of the two deposits in the verification form:

   • First Deposit $
   • Second Deposit $

5. Submit Verification

   Click Verify to complete verification. The payment method is verified and ready to use.

Wire Transfer Payment Method

Wire Transfer is automatically created for all accounts. This method allows you to fund your account via bank wire transfer.

Features:

• Automatically created (no setup required)
• Cannot be deleted
• Shows as “Wire Transfer or Check” in the payment methods list
• Use for large payments or when other methods aren’t available

To Use Wire Transfer:

1. Contact your bank to initiate a wire transfer
2. Use the wire transfer instructions provided by ShipEdge
3. Funds appear in your account 1-48 hours after bank processing

Automated Payments

Configure automated payments to automatically fund your account:

1. Click Auto-pay Setup

   Click Auto-pay Setup link from the Gateway Methods page.

2. Configure Auto-pay

   Set up automated payment rules:

   • Minimum balance threshold
   • Payment amount
   • Payment method to use

3. Save Configuration

   Save your auto-pay settings. Automated payments activate automatically.

4. Monitor Automated Payments

   Payment methods with automated payment show (Automated P.) or [Automated] indicators.

More Information: See Preferences documentation for detailed auto-pay configuration.

Payment Gateway Providers

ShipEdge supports multiple payment gateway providers:

USAePay: Credit cards and checking accounts

PayPal: Credit cards

Stripe: Credit cards, checking accounts, and savings accounts (with verification)

CardConnect: Credit cards and checking accounts

ProPay: Credit cards

PayEezy: Credit cards and checking accounts

The available payment types depend on which gateway provider is configured for your account.

💡 Best Practices

Use Descriptive Nicknames

Give each payment method a clear, descriptive nickname. This makes it easy to identify which card or account to use when adding funds.

Set a Default Method

Always set a default payment method. This ensures automatic payments use your preferred method and speeds up manual funding.

Keep Methods Updated

Update payment methods when cards expire or accounts change. Remove old methods and add new ones to avoid payment failures.

Verify Accounts Promptly

Verify checking/savings accounts as soon as deposits arrive. This ensures your payment methods are ready when needed.

Use Multiple Methods

Add multiple payment methods as backup. If one method fails, you can use another without delay.

Monitor Account Balance

Check your account balance regularly. Set up automated payments to maintain sufficient balance for operations.

Troubleshooting

Cannot Add Payment Method

• Ensure all required fields are filled
• Check that payment information is correct
• Verify card number, expiration date, and CVV are valid
• For checking accounts, ensure it’s a U.S. bank account
• Contact support if payment method continues to fail

Payment Method Not Showing

• Refresh the page to see newly added methods
• Check that the method wasn’t deleted
• Verify you’re viewing the correct account
• Contact support if methods are missing

Cannot Delete Payment Method

• Default payment methods cannot be deleted - set another as default first
• Methods with automated payment cannot be deleted - disable auto-pay first
• Wire Transfer cannot be deleted - it’s automatically created
• Contact support if you need to delete a protected method

Cannot Make Default

• Ensure the payment method is active and valid
• Try refreshing the page and trying again
• Contact support if default cannot be set

Verification Failed

• Ensure deposit amounts are entered exactly as shown on bank statement
• Wait 1-2 business days for deposits to appear
• Check that deposits haven’t been reversed
• Contact support if verification continues to fail

Add Funds Not Working

• Verify payment method is active and valid
• Check that card hasn’t expired or account is still active
• Ensure sufficient funds or credit limit available
• Try a different payment method
• Contact support if payment processing fails

Automated Payment Not Working

• Verify auto-pay is configured in Preferences
• Check that payment method is valid and active
• Ensure minimum balance threshold is set correctly
• Verify payment method has sufficient funds/credit
• Contact support if automated payments fail

Wire Transfer Not Showing

• Wire Transfer is automatically created - refresh the page
• Check payment methods list - it may be at the bottom
• Contact support if Wire Transfer is missing

Payment Gateway Errors

• Check Payment History for error details
• Review Gateway Errors page for specific error messages
• Verify payment information is correct
• Try a different payment method
• Contact support if gateway errors persist

Related Links

Account Management:

• Account Overview - Access all account features
• Payment History - View payment transactions
• Gateway Errors - View payment errors
• Preferences - Configure auto-pay settings

Billing:

• Statements & Invoices - View billing statements
• Disputes - Manage billing disputes