Gateway Errors

Gateway Errors displays all payment gateway errors and rejected transactions for your account. View failed payment attempts, identify issues with payment methods, and troubleshoot payment problems to ensure successful account funding.

Quick Access

Access Gateway Errors from Payment History page or directly via gateway_list_errors.php. The page shows up to 20 recent errors from both accepted/rejected transactions and rejected-only transactions.

Why Use Gateway Errors?

Payment Troubleshooting

Identify why payments failed and what caused transaction errors. View detailed error messages to understand payment gateway issues.

Payment Method Issues

Track which payment methods are causing errors. Identify problematic credit cards or checking accounts that need attention.

Transaction History

Review failed payment attempts with dates, amounts, and error details. Keep a complete record of payment gateway errors.

Quick Resolution

Use error information to quickly resolve payment issues. Update payment methods or contact support with specific error details.

How to Access Gateway Errors

1. Navigate to Payment History

   Go to My Account → Payment History or access GatewayHistorySeller_list.php directly.

2. Click Error List Link

   Click the Error List link at the top of the Payment History page to view gateway errors.

3. View Gateway Errors

   The Gateway Errors page displays all payment gateway errors and rejected transactions for your account.

Understanding Gateway Errors

Gateway Errors shows two types of payment transaction errors:

Error Types

Accepted & Rejected Transactions

• Errors from gateway_credits table where status contains “Error”
• These are transactions that were attempted but failed during processing
• Shows up to 20 most recent errors

Rejected Transactions

• Errors from gateway_historial table
• These are transactions that were rejected by the payment gateway
• Shows up to 20 most recent rejections

Error Information Displayed

The Gateway Errors page displays the following information for each error:

Name_Method

• The name of the payment method used (e.g., “Visa”, “Mastercard”, “Checking Account”)

Method_Number

• The masked or partial number of the payment method
• Helps identify which specific card or account had the error

Type

• The type of payment method (e.g., “CreditCard”, “Checking”)

Date

• The date and time when the error occurred
• For accepted/rejected transactions: changeStatus date from gateway_credits
• For rejected transactions: fecha date from gateway_historial

Amount

• The transaction amount that failed
• Shows the amount that was attempted to be charged

Error

• The detailed error message from the payment gateway
• Explains why the transaction failed
• May include gateway-specific error codes

Type_Transaccion

• Indicates the source of the error:
  • “Acepted & Rejected”: Error from accepted/rejected transaction attempts
  • “Rejected”: Error from rejected-only transactions

Viewing Gateway Errors

Error List Display

The Gateway Errors page shows:

• Up to 20 most recent errors from accepted/rejected transactions
• Up to 20 most recent errors from rejected transactions
• Combined list sorted by date (most recent first)
• All errors for your account only

Navigation

Back Link

• Click the Back link at the top of the page to return to Payment History
• Link goes to GatewayHistorySeller_list.php?order=id_credits&type=desc

Error Details

Each error row shows:

• Payment method information (name and number)
• Transaction date and amount
• Complete error message
• Transaction type classification

Common Error Scenarios

Payment Method Not Found

Error: “40030: Customer Not Found” or “The data does not exist in the Secure Vault”

• Cause: Payment method was deleted or doesn’t exist in the payment gateway vault
• Solution: Add the payment method again through Gateway Methods

Insufficient Funds

Error: Various messages indicating insufficient funds

• Cause: Account doesn’t have enough balance or card has insufficient funds
• Solution: Add funds to the account or use a different payment method

Card Declined

Error: Card declined messages

• Cause: Card expired, blocked, or declined by bank
• Solution: Update card information or contact your bank

Gateway Connection Issues

Error: Connection or timeout errors

• Cause: Temporary payment gateway issues
• Solution: Retry the transaction later or contact support

Best Practices

Regular Monitoring

Check Gateway Errors regularly to identify payment issues early. Review errors weekly to catch recurring problems.

Error Resolution

Resolve errors promptly to ensure account funding works smoothly. Update payment methods or add new ones if needed.

Payment Method Maintenance

Keep payment methods up to date. Remove expired cards and update billing information regularly.

Contact Support

If errors persist, contact ShipEdge support with specific error details. Include error messages and payment method information.

Troubleshooting

No Errors Displayed

Problem: Gateway Errors page is empty

• Solution: This is normal if you haven’t had any payment errors. Errors only appear when transactions fail.

Can’t Identify Payment Method

Problem: Method number is masked and you can’t tell which card it is

• Solution: Check Gateway Methods page to match method numbers. Use the payment method nickname to identify cards.

Errors Keep Occurring

Problem: Same payment method keeps showing errors

• Solution:
  1. Check if the card is expired or blocked
  2. Verify billing information is correct
  3. Try adding the payment method again
  4. Contact your bank if issues persist

Need More Error Details

Problem: Error message doesn’t provide enough information

• Solution: Contact ShipEdge support with the error details shown. Support can provide more technical information about gateway errors.

Related Links

Next Steps:

• Payment History - View complete payment transaction history
• Gateway Methods - Manage payment methods and add new ones
• Account Overview - Access all account management features